Remote Field Service Technician – 24/7 On-Call

Alfa Laval Corporate AB; New York (NY); On-site; USD 100,289,000 - 111,751,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval is seeking a Field Service Technician for 24/7 on-call support in the Southeast US, performing preventive maintenance and on-site training for mechanical, electrical and electronic components to ensure reliable operation.

Travel to customer sites, write service reports, update IT systems and follow OHSA safety guidelines. Requires a strong mechanical background and 5+ years in similar roles, with solid communication and customer service.

Qualifications

• Associate’s degree with a strong mechanical background.
• 5+ years of experience in similar roles.
• Desirable expertise in transmission systems.
• Competent mechanical skills and aptitude.
• Ability to communicate parameters for Alfa Laval equipment.
• Customer service and sales orientation.
• Excellent interpersonal, verbal and written skills.
• Troubleshooting and problem‑solving abilities.
• Team player who can work independently.
• Basic PC skills: Word and Excel.
• OHSA safety practices and training.

Responsibilities

• Execute basic maintenance and minor repairs at customer sites.
• Investigate and resolve basic technical problems at customer sites.
• Prepare service jobs according to the FSE Handbook.
• Follow up on actions and promises to customers.
• Write service reports on site and obtain signatures.
• Update service execution IT systems with relevant information.
• Report unsafe practices and safety incidents.
• Capture Installed Base on site and communicate sales leads.
• Proactive recommendations for additional spare parts.
• Execute services in Service Centers as required.

Skills

Mechanical background

Troubleshooting

Customer service

Communication skills

Team player

Independent worker

OHSA safety

Education

Associate’s degree in mechanical field

Tools

Word

Excel

Job description

Alfa Laval is seeking a Field Service Technician for 24/7 on-call support in the Southeast US, performing preventive maintenance and on-site training for mechanical, electrical and electronic components to ensure reliable operation.

Travel to customer sites, write service reports, update IT systems and follow OHSA safety guidelines. Requires a strong mechanical background and 5+ years in similar roles, with solid communication and customer service.