Field Service Technician - 24/7 On-Call Maintenance

Alfa Laval; Richmond (VA); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision plans

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval is seeking a Field Service Technician for 24/7 on-call field service work at customer locations, including maintenance and emergency repairs on mechanical, electrical, and electronic components such as decanters, high speed separators, or heat exchangers. Remote opportunity in the Southeast US with travel cost management and on-site safety compliance.

You will perform preventive maintenance, minor repairs, and write service reports, while updating IT systems and capturing Installed

Qualifications

• Associate’s degree with a strong mechanical background.
• Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
• Competent mechanical skills and aptitude.
• Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
• Customer service and sales orientation.
• Excellent interpersonal skills.
• Strong verbal & written skills.
• Ability to troubleshoot & solve technical problems.
• Team Player and ability to work independently.
• Basic PC utilization skills required in word, excel.
• Ability to learn and use systems required for the administration of service and expense reports.
• Perform jobs in line with OHSA requirements.
• Complete established safety training programs.

Responsibilities

• Execute basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products at customer sites.
• Prepare assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service reports on site and obtain customer signatures.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactively recommend additional spare parts to customers.
• Execute services in Service Centers as required.

Skills

Mechanical skills

Troubleshooting

Customer service

Sales orientation

Communication

Team player

Written skills

PC skills

Education

Associate’s degree in mechanical field

Tools

Word

Excel

Service administration systems

Job description

Alfa Laval is seeking a Field Service Technician for 24/7 on-call field service work at customer locations, including maintenance and emergency repairs on mechanical, electrical, and electronic components such as decanters, high speed separators, or heat exchangers. Remote opportunity in the Southeast US with travel cost management and on-site safety compliance.

You will perform preventive maintenance, minor repairs, and write service reports, while updating IT systems and capturing Installed