Remote Field Service Technician (24/7 On-Call)

Alfa Laval; Boston (MA); On-site; USD 73,000 - 81,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval in the US Northeast is seeking a Field Service Technician to provide on‑call maintenance, troubleshooting and training at customer sites for mechanical, electrical and electronic components.

You will perform preventive maintenance, emergency and warranty repairs, manage travel costs, and document service activities. This role offers remote work opportunities with travel to customer locations as required and a focus on safety and quality.

Qualifications

• Associate’s degree with a strong mechanical background.
• Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
• Competent mechanical skills and aptitude.
• Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.

Responsibilities

• Execute basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products at customer sites.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer’s signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to purchase of additional spare parts.
• Execute services in our Service Centers as required.

Skills

Mechanical experience

Field service experience

Transmission systems

Education

Associate’s degree

Job description

Alfa Laval in the US Northeast is seeking a Field Service Technician to provide on‑call maintenance, troubleshooting and training at customer sites for mechanical, electrical and electronic components.

You will perform preventive maintenance, emergency and warranty repairs, manage travel costs, and document service activities. This role offers remote work opportunities with travel to customer locations as required and a focus on safety and quality.