Remote Field Service Technician – Industrial Printing

Epson America Inc.; Tulsa (OK); Remote; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with match

Educational reimbursement

Employee discounts

Life insurance

Disability coverage

Paid time off

Job summary

Epson America Inc. is seeking a Field Service Specialist to diagnose and repair Epson professional, commercial, and industrial printing equipment.

You will work closely with customers, performing on‑site and remote service, training, and installations to maximize uptime and product performance. The role emphasizes independent field work, strong customer relations, and deep electromechanical troubleshooting.

Qualifications

• 5–8 years of experience providing advanced technical or field service support for commercial and industrial printing equipment or similar complex electromechanical products.
• Field‑based/on‑site troubleshooting, repair, installation, and customer support experience
• Strong electromechanical troubleshooting skills and the ability to diagnose hardware and software issues
• Experience with RIP software, color management, and ICC profiles
• Ability to troubleshoot computer hardware, software, configuration, and networking issues
• Ability to read and interpret technical documentation, product specifications, and service manuals
• Strong customer service and communication skills with the ability to explain technical information clearly
• Ability to work independently in the field, prioritize service needs, and effectively manage changing customer requirements
• Strong problem‑solving skills with a focus on minimizing customer downtime and delivering a high‑quality service experience
• Ability to organize, document, and communicate technical findings and service activity
• Completion of a two‑year program at a community college, technical school, or commercial school, or equivalent education and experience
• Ability to travel more than 50%, including travel on short notice to support next‑business‑day service requirements
• Should reside in Northwest Arkansas (Rogers‑Bentonville) or the Tulsa, Oklahoma metropolitan area, and be able to support customers throughout the surrounding region and other locations as business needs require.

Responsibilities

• Diagnose product failures and perform on‑site and remote repairs to quickly return customer equipment to production
• Troubleshoot hardware, software, networking, configuration, and equipment performance issues
• Install Epson products and conduct customer training on equipment operation, production, and maintenance
• Recommend solutions to improve equipment performance and the overall customer experience
• Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues
• Perform customer site evaluations and support product installations
• Provide technical and service training to service providers and other partners as assigned
• Identify potential customer concerns and resolve or escale issues as appropriate
• Document service and repair activities and maintain accurate technical records
• Support pre‑ and post‑launch activities for assigned products, including development of installation, service, and support documentation
• Provide technical support to customers through phone, email, chat, and on‑site service
• Support special technical projects and initiatives as assigned by Service management

Skills

Field service experience

Troubleshooting

Electromechanical systems

RIP software

ICC profiles

Color management

Customer service

Technical communication

Travel >50%

Independent work

Education

Two-year program (community college)

Tools

RIP software

Color management

ICC profiles

Job description

Epson America Inc. is seeking a Field Service Specialist to diagnose and repair Epson professional, commercial, and industrial printing equipment.

You will work closely with customers, performing on‑site and remote service, training, and installations to maximize uptime and product performance. The role emphasizes independent field work, strong customer relations, and deep electromechanical troubleshooting.