Remote Field Service Technician – Electrical Systems

USTBC ABB Installation Products Inc.; United States; Remote; USD 47,000 - 75,000; Full time

Job summary

ABB is seeking a Field Service professional to perform on-site service for customers in the US, reporting to the Service Team Leader. Responsibilities include installation, commissioning, maintenance, troubleshooting, and building strong customer relationships to identify opportunities and ensure quality standards.

The role requires a Skilled Trades certificate with OSHA 30, strong communication, and MS Office/Project proficiency.

Qualifications

• Certificate in Skilled Trades (electrical/electronics) with OSHA 30 certification.
• Ability to interact and communicate information to varying levels within the organization.
• Proficient in Microsoft Office.
• Project management using MS Project or Excel preferred.
• Strong organizational skills to meet deadlines.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify potential equipment failures early and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.

Skills

Communication skills

MS Office

Project management

Organizational skills

US work authorization

Education

Electrical/electronics certificate

OSHA 30 certification

Tools

MS Project

Excel

Job description

ABB is seeking a Field Service professional to perform on-site service for customers in the US, reporting to the Service Team Leader. Responsibilities include installation, commissioning, maintenance, troubleshooting, and building strong customer relationships to identify opportunities and ensure quality standards.

The role requires a Skilled Trades certificate with OSHA 30, strong communication, and MS Office/Project proficiency.