Remote Field Service Technician, Coffee Equipment

The J.M. Smucker Co.; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The J.M. Smucker Co. is seeking a Field Service Technician to service coffee equipment in the Tampa Bay Area. This role combines hands-on technical work with delivering exceptional customer service to health care workers, hotel guests, and local businesses.

You will travel daily within the Tampa Bay Area, perform maintenance, installations, and inventory management, and ensure equipment remains reliable for brands like Folgers and Café Bustelo.

Qualifications

• High School Diploma or equivalent.
• Reside within 30-40 miles of the Tampa Bay Area.
• Strong customer service skills.
• Basic computer skills in Microsoft Office.
• Valid driver's license and clean driving record.
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis.
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program).

Responsibilities

• Lead the equipment service business for corporations in the Tampa Bay Area.
• Obtain expert knowledge from training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats and a large navigation screen to support your daily service activities.]

Skills

Customer service

Driving

Microsoft Office

Physical fitness

On-call availability

Education

High School Diploma

Job description

The J.M. Smucker Co. is seeking a Field Service Technician to service coffee equipment in the Tampa Bay Area. This role combines hands-on technical work with delivering exceptional customer service to health care workers, hotel guests, and local businesses.

You will travel daily within the Tampa Bay Area, perform maintenance, installations, and inventory management, and ensure equipment remains reliable for brands like Folgers and Café Bustelo.