Coffee Equipment Field Technician – Travel & Service

The J.M. Smucker Company; Naperville (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company vehicle provided

Training programs

Job summary

The J.M. Smucker Company is seeking a Field Service Technician for coffee equipment to support Greater South Chicago and NW Indiana. This remote role requires daily travel to service coffee systems for healthcare facilities, hotels, and other clients in the region.

You will learn coffee machinery from our training teams, deliver exceptional customer service, and perform maintenance, installations, and parts management while operating a company vehicle in a safe, compliant manner.

Qualifications

• High School Diploma or equivalent.
• Reside within South Chicago, IL.
• Strong customer service skills.
• Basic computer skills in Microsoft Office.
• Valid driver's license and clean driving record.
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis.
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program).
• Entry level plumbing and electrical experience preferred.

Responsibilities

• Lead the equipment service business for corporate clients in Greater South Chicago and NW Indiana.
• Learn the ins and outs of coffee machinery from our training teams.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and related activities.
• Drive and maintain a company vehicle with necessary equipment to ensure success in your career.

Skills

Customer service

Driving

Physical ability

MS Office

On-call readiness

Education

High School Diploma

Tools

Microsoft Office

Job description

The J.M. Smucker Company is seeking a Field Service Technician for coffee equipment to support Greater South Chicago and NW Indiana. This remote role requires daily travel to service coffee systems for healthcare facilities, hotels, and other clients in the region.

You will learn coffee machinery from our training teams, deliver exceptional customer service, and perform maintenance, installations, and parts management while operating a company vehicle in a safe, compliant manner.