Field Service Technician, Coffee Equipment — Travel & Install

The J.M. Smucker Company; United States; À distance; USD 45 000 - 65 000; Plein temps

Résumé du poste

The J. M. Smucker Co. is seeking a Field Service Technician for coffee equipment serving the Greater South Chicago area and NW Indiana. This remote role involves daily travel to service coffee machines for health care facilities, hotels, and other clients.

You will learn coffee machinery from our training teams, perform scheduled maintenance, installations, and emergency service, and manage inventories. A valid driver’s license and ability to lift up to 75 pounds are required.

Qualifications

• High School Diploma or equivalent required.
• Reside within South Chicago, IL and NW Indiana service area.
• Basic computer skills in Microsoft Office required.

Responsabilités

• Lead the equipment service business for corporations in Greater South Chicago & Surrounding areas & NW Indiana.
• Obtain expert knowledge from training teams to learn coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a company vehicle in good condition to ensure you are successful in your career.

Connaissances

Customer service

Microsoft Office basics

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

The J. M. Smucker Co. is seeking a Field Service Technician for coffee equipment serving the Greater South Chicago area and NW Indiana. This remote role involves daily travel to service coffee machines for health care facilities, hotels, and other clients.

You will learn coffee machinery from our training teams, perform scheduled maintenance, installations, and emergency service, and manage inventories. A valid driver’s license and ability to lift up to 75 pounds are required.