Field Service Tech - Coffee Equipment (Indy Area, Travel)

The J.M. Smucker Company; Indianapolis (IN); Hybrid; USD 48,000 - 62,000; Full time

Job summary

The J.M. Smucker Company is hiring a Field Service Technician, Coffee Equipment to service Indianapolis and surrounding areas remotely with daily travel to customer locations.

You will lead equipment service for corporate accounts, learn coffee machinery details from training teams, and deliver superior customer service to ensure satisfaction and retention. Responsibilities include scheduled maintenance, installations, inventory management, documentation, and operating a company vehicle.

Qualifications

• High School Diploma or equivalent.
• Reside within 30-40 miles of the Indianapolis area.
• Basic computer skills in Microsoft Office.
• Strong customer service skills.
• Ability to provide a valid driver's license and clean driving record.
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis.
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program).
• Entry level plumbing and electrical experience is a plus.

Responsibilities

• Lead the equipment service business for corporations in the Indianapolis and surrounding areas.
• Obtain expert knowledge from training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

Skills

Customer service

Driver's license

Physical fitness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The J.M. Smucker Company is hiring a Field Service Technician, Coffee Equipment to service Indianapolis and surrounding areas remotely with daily travel to customer locations.

You will lead equipment service for corporate accounts, learn coffee machinery details from training teams, and deliver superior customer service to ensure satisfaction and retention. Responsibilities include scheduled maintenance, installations, inventory management, documentation, and operating a company vehicle.