Field Service Technician

Alfa Laval Corporate AB; Buffalo (NY); Remote; USD 48,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental and vision plans

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval invites a Field Service Technician to join our Northeast US team. This remote, on-call role delivers preventive maintenance, repairs and training at customer sites on mechanical, electrical and electronic components to ensure reliable operation and efficiency.

Travel and on-site service execution are core duties. You will document actions, communicate safety parameters to customers and work with sales to identify spare parts.

Qualifications

• Associate’s degree with a strong mechanical background.
• Over 5 years of experience in similar roles, with transmission systems expertise.
• Competent mechanical skills and aptitude.
• Ability to communicate operational and safety parameters to customers.
• Customer service and sales orientation.

Responsibilities

• Execute basic maintenance and minor repairs at customer sites.
• Investigate and resolve basic technical problems on customer sites.
• Prepare assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service reports on site and obtain customer signatures.
• Update service execution IT systems with relevant information.
• Report unsafe practices and safety incidents.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactively recommend spare parts to customers.
• Execute services in Service Centers as required.

Skills

Mechanical aptitude

Customer service

Communication skills

Troubleshooting

Team player

OHSA compliance

Education

Associate’s degree

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

In this position the Field Service Technician is available for 24/7 on call field service labour, trouble shooting and service training at customer locations for mechanical, electrical, and electronic components such as decanters, high speed separators or heat exchangers to ensure reliable operation, optimum performance and efficiency. Must be able to manage travel costs and operating expenses associated with field service visits. You will play a pivotal role in performing preventive maintenance, emergency and warranty repairs.

Currently, this is a remote opportunity located in the Northeast of United States.

As a part of the team, you will:

• Responsible for executing basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer's signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to purchase of additional spare parts.
• Execute services in our Service Centers as required.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know:

• Associate’s degree with a strong mechanical background.
• Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
• Competent mechanical skills and aptitude.
• Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
• Customer service and sales orientation oriented.
• Excellent interpersonal skills.
• Strong verbal & written skills.
• Ability to troubleshoot & solve technical problems.
• Team Player and ability to work independently.
• Basic PC utilization skills required in word, excel.
• Ability to learn and use systems required for the administration of service and expense reports.
• Perform jobs in line with OHSA requirements.
• Complete established safety training programs.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

Our benefits-eligible associates enjoy

• healthcare
• dental and vision plans
• a robust wellness program
• generous 401(k)
• paid holidays
• paid time off benefits
• and more

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.

The base salary for this role is typically $35 to $39 USD hourly.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer