Remote Field Service Roofing Tech & Warranty Expert

Carlisle Construction Materials; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid training program

Travel covered during training

Job summary

Carlisle Construction Materials is seeking a remote Field Service Representative to support our Commercial Roofing customers. You will schedule and conduct warranty inspections, train customers, and provide on-site technical support for warranted projects.

The role involves service to a regional or national customer base, with travel and occasional weekends. You will promote quality installations and generate detailed reports for internal and external use.

Qualifications

• Minimum High School Diploma and 3 years of construction or commercial roofing related experience.
• Must possess a valid driver’s license and maintain a satisfactory driving record.

Responsibilities

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Be the day-to-day technical expert in the territory for our customer base with timely responses.
• Conduct warranty claim and product investigations when required.
• Deliver training presentations and hands-on demonstrations for Authorized Applicators.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for distribution.

Skills

Strong work ethic

Customer service

Communication skills

Self-motivation

Team collaboration

Education

High School Diploma

Associate or Bachelor’s Degree (preferred)

Tools

MS Office

CCM software

Job description

Carlisle Construction Materials is seeking a remote Field Service Representative to support our Commercial Roofing customers. You will schedule and conduct warranty inspections, train customers, and provide on-site technical support for warranted projects.

The role involves service to a regional or national customer base, with travel and occasional weekends. You will promote quality installations and generate detailed reports for internal and external use.