Field Service Representative - I

Carlisle; Baltimore, Northern (MD, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Carlisle Construction Materials is seeking a Remote Field Service Technician who will manage warranty inspections, provide technical support, and train Authorized Applicators across a nationwide territory. You’ll work from home when not in the field and travel to installation sites as needed.

The role emphasizes safety adherence, strong communication, and the ability to develop detailed written reports for customers and internal teams. Training is provided at our Carlisle, PA facility.

Qualifications

• High School Diploma required; 3 years of construction or roofing experience preferred.
• Strong communication skills and customer service mindset.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Schedule and complete final inspections for warranty issuance.
• Provide on-site technical assistance during installations.
• Train Authorized Applicators on CCM products and systems.
• Develop reports for internal and external distribution.
• Travel as required by territory; work in various weather conditions.

Skills

Professional and positive attitude

Verbal and written communication

Customer service management

Education

High School Diploma

3 years construction or roofing experience

Tools

MS Office

CCM software

Job description

This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

Service, promote, demonstrate, and train on the various roofing products and accessories. Service a regional territory or customer base to ensure quality installations of Carlisle Construction Materials products.This job typically operates Monday – Friday, with occasional weekend work and travel.

Duties and Responsibilities:

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and or product investigations when required.
• Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional duties & responsibilities as assigned.

Required Knowledge/Skills/Abilities:

General Skills

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.

Technical Skills

• Commercial roofing or general construction experience is preferred but not required. CCM’s onboarding process is extensive, including training on all products and procedures.
• Ability to understand general construction related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software/hardware systems.)

Education and Experience:

Required:

• Minimum High School Diploma and 3 years of construction or commercial roofing related experience.
• Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy.

Preferred:

• Associate or bachelor’s Degree
• Previous roofing or construction experience preferred (this can include summer work between semesters, etc.)

Working Conditions:

• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand and size of the territory.
• Will be on active construction sites on a regular basis.

Physical Requirements:

OCCASIONALLY

FREQUENTLY

CONTINUOUSLY

(0-30%)

(31-60%)

(61-100%)

LIFTING OR CARRYING

X

X

X

X

X

PUSHING OR PULLING:

X

X

X

BENDING OR STOOPING

X

REACHING ABOVE SHOULDER LEVEL

X

DRIVING AUTOMATIC EQUIP. VEHICLES

X

OPERATE MACHINERY OR POWER TOOLS

X

CLIMBING (LADDERS, STAIRS, ETC.)

X

WALKING

X

STANDING

X

SITTING

X

WORKING IN EXTREME TEMPERATURES

X

REPETITIVE MOTION INCLUDING BUT NOT LIMITED TO: WRISTS, HANDS AND/OR FINGERS)

X

VISION

X

HEARING

X

DEXTERITY

X

HAND EYE COORDINATION

X

Training & Travel Requirements:

This position includes a paid 9–12-week training program consisting of both classroom instruction at our corporate office in Carlisle, PA and hands-on field training at various locations throughout the United States. Travel, lodging, and meal expenses during training are fully covered by the company.

During the training period, employees should expect a combination of travel and time spent in Carlisle, PA. While some weekends may allow for travel home, candidates must be available to remain in Carlisle on destinated weeks as needed throughout the duration of the program.

Anticipated Start Date: Monday, September 28, 2026

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