Remote Field Service Printer Technician

Novatech, Inc.; Greenville (SC); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with match

Paid time off

Wellness stipend

Employee recognition programs

Job summary

Novatech is seeking a Field Service (Printer) Technician to service and repair office equipment for clients across the Greenville, SC area. This full-time remote position supports nationwide accounts and requires a client-focused, technically minded professional with strong communication skills.

In this role you will diagnose issues, perform preventative maintenance, document actions, and collaborate with dispatchers and service managers to ensure top-tier customer service.

Qualifications

• Minimum 2 years hands on experience servicing copiers.
• Experience working on Canon, Konica Minolta, HP and/or Xerox office products.
• CompTIA A+ or Network+ certifications a plus but not required.
• A mechanical or electrical aptitude.
• Factory training or applicable certifications are preferred.
• A valid driver’s license.

Responsibilities

• Provide technical diagnostics and repair to existing client accounts.
• Perform preventative maintenance and repair services on office equipment.
• Maintain a rapport with clients by examining complaints and suggesting viable solutions.
• Document service and installation actions by entering data and completing reports.
• Work together in a teamwork environment with dispatchers, service managers and other customer service staff.
• Update job knowledge by participating in educational opportunities and reading professional publications.

Skills

Communication

Problem Solving

Positive Attitude

Print/Scan Installations

Tools

Canon printers

Konica Minolta printers

HP printers

Xerox printers

Job description

Novatech is seeking a Field Service (Printer) Technician to service and repair office equipment for clients across the Greenville, SC area. This full-time remote position supports nationwide accounts and requires a client-focused, technically minded professional with strong communication skills.

In this role you will diagnose issues, perform preventative maintenance, document actions, and collaborate with dispatchers and service managers to ensure top-tier customer service.