Remote Field Service Engineer – Mechatronics

ITW; Dallas (TX); Remote; USD 65,000 - 95,000; Full time

Job summary

Instron is seeking a Field Service Engineer to support customers throughout Texas in a home-based role. You will travel to customer facilities for preventive maintenance, calibration, installation, and troubleshooting of mechanical, electro-mechanical, and software systems.

You will serve as the technical expert, delivering hands-on training, documenting field reports, and ensuring safety procedures are followed. This position offers independence with strong support from a technical team.

Qualifications

• Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or related field.
• Military technical experience or trade school training may substitute for a degree.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read electrical schematics and mechanical drawings.
• Comfortable with Windows-based computers and technical software.
• Excellent organization, communication, and customer service skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Travel to customer facilities to perform preventive maintenance.
• Calibration, troubleshooting, and repairs of equipment.
• Installation and commissioning of new systems.
• Diagnose mechanical, electrical, and software-related issues.
• Provide customers with technical guidance and hands-on training.
• Complete accurate service documentation, field reports, and expense reports.
• Maintain professionalism and customer satisfaction on every service visit.
• Follow company and customer safety procedures.
• Support customers throughout Texas, with occasional travel outside the region.

Skills

Troubleshooting

Mechanical

Electrical

Schematic reading

Customer service

Independent work

Education

Bachelor's degree in Engineering

Associate's degree in Engineering Technology

Job description

Instron is seeking a Field Service Engineer to support customers throughout Texas in a home-based role. You will travel to customer facilities for preventive maintenance, calibration, installation, and troubleshooting of mechanical, electro-mechanical, and software systems.

You will serve as the technical expert, delivering hands-on training, documenting field reports, and ensuring safety procedures are followed. This position offers independence with strong support from a technical team.