Field Service Engineer

ITW; Austin (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

Instron is hiring a Field Service Engineer to support Texas-based customers from a home-based position. You will travel within Dallas and the broader Texas region to install, calibrate, troubleshoot, and service electro-mechanical testing systems.

The role requires independent work, strong technical skills, and a commitment to safety and customer satisfaction. Preferred candidates have an engineering degree and experience reading schematics, with solid software literacy on Windows platforms.

Qualifications

• Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or related field.
• Ability to read electrical schematics and mechanical drawings.
• Strong mechanical and electrical troubleshooting skills.
• Excellent organization, communication, and customer service skills.

Responsibilities

• Travel to customer facilities for preventive maintenance and calibrations.
• Install, commission, troubleshoot, and repair systems.
• Provide technical guidance and hands-on training.
• Complete service documentation and reports.
• Maintain professionalism and customer satisfaction on visits.
• Follow safety procedures and travel within Texas as needed.

Skills

Troubleshooting

Reading schematics

Customer service

Independent work

Communication skills

Education

Engineering degree or related (Tech/Electronics/Mechatronics)

Tools

Windows-based software

Electrical schematics

Job description

Job Description:

Field Service Engineer – Mechanical & Electro-Mechanical Systems

Location:

Dallas, TX (Remote/Home-Based)

Join a Company That Helps Shape the World's Best Products

At Instron , we design, manufacture, and support the materials testing systems that engineers rely on to develop safer, stronger, and higher-quality products.

From medical devices and aerospace components to automotive parts, consumer electronics, and packaging, our systems help manufacturers validate the performance of the products people use every day. More than 95% of the world's largest manufacturers trust Instron to provide the critical testing data that drives innovation and quality.

If you enjoy solving technical problems, working independently, and building long-term relationships with customers, we'd like to hear from you.

About the Role

We are seeking a motivated Field Service Engineer to support customers throughout Texas . This is a home-based position where you'll work independently while receiving the support of an experienced technical team.

Every day is different. One day you may be calibrating precision testing equipment, the next installing a new system or troubleshooting a customer's critical production issue. You'll become the trusted technical expert our customers depend on to keep their equipment operating at peak performance.

What You'll Do

• Travel to customer facilities to perform:
• Preventive maintenance
• Equipment calibration
• Troubleshooting and repairs
• Installation and commissioning of new systems
• Diagnose mechanical, electrical, and software-related issues.
• Provide customers with technical guidance and hands-on training.
• Complete accurate service documentation, field reports, and expense reports.
• Maintain a high level of professionalism and customer satisfaction during every service visit.
• Follow all company and customer safety procedures.
• Support customers throughout Texas, with occasional travel to other regions as business needs require.

Travel

• Daily travel throughout Dallas and Texas .
• Routine overnight travel is approximately 75% , with occasional additional travel outside the region for training, customer support, or special projects.

What We're Looking For

We're interested in candidates who enjoy working with sophisticated equipment and have a passion for troubleshooting complex technical systems.

Preferred qualifications include:

• Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field.
• Military technical experience or trade school training may be considered in place of a degree.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read electrical schematics and mechanical drawings.
• Comfortable working with Windows-based computers and technical software.
• Excellent organization, communication, and customer service skills.
• Ability to work independently with minimal supervision.

Experience That Will Set You Apart

• Previous field service experience.
• Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment.
• Experience with materials testing systems.
• Experience delivering technical training to customers in both hands-on and classroom settings.
• Industrial automation or controls experience.

Why Instron?

At Instron, you'll work for a global technology leader while enjoying the flexibility and independence of a home-based field position. We invest heavily in technical training and professional development, giving our engineers the tools they need to succeed throughout their careers.

You'll have the opportunity to support leading companies across industries including aerospace, medical devices, automotive, consumer products, pharmaceuticals, and higher education, helping them ensure the safety and quality of the products used around the world.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.