Remote Field Service Engineer - Meat Processing

Marel Inc.; Des Moines (IA); Remote; USD 47,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

life insurance

short-term and long-term disability

family leave

vision coverage

matched 401(k) plan

Job summary

Marel Inc. is seeking a skilled Field Service Engineer to service JBT Marel equipment remotely across the Midwest United States. The role requires troubleshooting, installation, and customer training with strong communication and problem-solving skills.

The candidate will work independently, mentor junior team members when needed, and report progress to stakeholders. English proficiency and a mechanical/electrical/software engineering background are essential.

Qualifications

• Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level.
• Technical college degree preferred.
• Recognized product training on food processing equipment preferred.
• Strong communicator with analytical skill and the ability to work under pressure.
• Excellent English skills, both written and verbal.
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

Responsibilities

• Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities.
• Maintains own skills and is technically proficient to install, troubleshoot, repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobs.
• Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome.
• Sets priorities in accordance with the needs of the company and the customer.
• Ensures the customer will experience a confident, emphatic and competent service from the organization.

Skills

Customer service

Troubleshooting

On-site support

Technical communication

English proficiency

Education

Bachelors in Mechanical, Electrical or Software engineering

Technical college degree preferred

Job description

Marel Inc. is seeking a skilled Field Service Engineer to service JBT Marel equipment remotely across the Midwest United States. The role requires troubleshooting, installation, and customer training with strong communication and problem-solving skills.

The candidate will work independently, mentor junior team members when needed, and report progress to stakeholders. English proficiency and a mechanical/electrical/software engineering background are essential.