Remote Field Service Engineer - Diagnostics

Socket.dev; Pennsylvania; On-site; USD 75,933,000 - 151,867,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Education benefits

Job summary

Abbott is hiring a Field Service Engineer II for a remote role covering the Nashville, TN area with a Pittsburgh, PA territory focus. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction.

Travel up to 25% and a valid driver’s license are required. Base pay ranges from $26.50 to $53.00 per hour, with benefits including health coverage, retirement plans, and education programs.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and KPIs for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Education

Bachelor's degree or equivalent

2-5 years of experience in Engineering or Laboratory Technology

Job description

Abbott is hiring a Field Service Engineer II for a remote role covering the Nashville, TN area with a Pittsburgh, PA territory focus. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction.

Travel up to 25% and a valid driver’s license are required. Base pay ranges from $26.50 to $53.00 per hour, with benefits including health coverage, retirement plans, and education programs.