Remote Field Service Engineer – Customer Support

KLA-Belgium; Houston (TX); On-site; USD 39,950 - 67,502; Full time

Job summary

KLA in Houston is seeking a Customer Service Engineer to provide tool repair, customer management, and field service for advanced semiconductor equipment. You will diagnose issues, perform PMs, and travel to customer sites as needed.

The role requires strong troubleshooting, communication, and the ability to work in cleanroom environments. A BS or equivalent with 2–5 years in similar settings is expected.

Qualifications

• BS or equivalent years of experience (2-5 years).
• Strong troubleshooting skills across software, electronics and electro-mechanical systems.
• Ability to communicate clearly with customers and internal teams.

Responsibilities

• Provide tool repair and field service support for KLA products at customer sites.
• Maintain preventive maintenance schedules and execute PM tasks.
• Diagnose and troubleshoot complex electro-mechanical equipment in cleanroom environments.
• Prepare Field Service Reports and document service activities in CRM.
• Travel to customer facilities as needed to support Intel customers and other sites.

Skills

Troubleshooting

Electro-mechanical systems

Optics

Education

BS or equivalent

Job description

KLA in Houston is seeking a Customer Service Engineer to provide tool repair, customer management, and field service for advanced semiconductor equipment. You will diagnose issues, perform PMs, and travel to customer sites as needed.

The role requires strong troubleshooting, communication, and the ability to work in cleanroom environments. A BS or equivalent with 2–5 years in similar settings is expected.