Remote Field Service Coordinator & Vendor Manager

Shared Imaging LLC; Downers Grove (IL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k matching

Employee Assistance Program

Supplemental life insurance

Disability options

Flex PTO & paid holidays

Company swag

Wellness program with incentives

Job summary

Shared Imaging LLC is seeking a Full Time Remote Field Service Administrator to coordinate and schedule break/fix service calls for mobile imaging trailers from a remote location. You will source vendors, manage PM schedules, and maintain compliance with Fire/ Life Safety and DOT inspections, while handling POs and service records in our system.

The role supports nationwide field service operations, with a standard Mon-Fri schedule and a company-provided laptop, tablet, and cell phone.

Qualifications

• High School diploma.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced, remote work environment.
• Proficiency with data entry, recordkeeping, and service management software.
• Experience coordinating maintenance, service scheduling, logistics, or vendor management activities.
• Self-motivated team player with strong problem-solving and communication skills.

Responsibilities

• Coordinate and schedule break/fix service calls for mobile imaging trailers, ensuring timely response and resolution through approved service vendors.
• Source, evaluate, and establish relationships with new service vendors to support field service operations nationwide.
• Schedule and track quarterly preventive maintenance (PM) services for mobile imaging trailers.
• Coordinate and maintain compliance with annual Fire and Life Safety inspections and Department of Transportation (DOT) inspections.
• Create and manage purchase orders (POs) for service events, maintenance activities, inspections, and repairs.
• Maintain accurate and detailed service records within the company's service management software.
• Ensure documentation and recordkeeping comply with company policies, regulatory requirements, and audit standards.
• Monitor maintenance schedules and follow up on outstanding service requests to ensure completion within established timelines.
• Communicate effectively with vendors, field service personnel, and internal stakeholders regarding service schedules, updates, and issue resolution.
• Review service reports, invoices, and maintenance documentation for accuracy and completeness.
• Track equipment maintenance history and support reporting efforts related to trailer service performance and compliance.
• Assist with process improvements to enhance service efficiency, vendor management, and recordkeeping practices.

Skills

Strong organizational skills

Multitasking in fast-paced remote work

Data entry

Recordkeeping

Service management software

Vendor management

Communication skills

Education

High School diploma

Tools

Service management software

Job description

Shared Imaging LLC is seeking a Full Time Remote Field Service Administrator to coordinate and schedule break/fix service calls for mobile imaging trailers from a remote location. You will source vendors, manage PM schedules, and maintain compliance with Fire/ Life Safety and DOT inspections, while handling POs and service records in our system.

The role supports nationwide field service operations, with a standard Mon-Fri schedule and a company-provided laptop, tablet, and cell phone.