Field Service Administrator- Full Time Remote

Shared Imaging; Downers Grove (IL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k matching

Employee Assistance Program

Supplemental life insurance

Disability options

Flex PTO & paid holidays

Company swag

Wellness program with incentives

Job summary

Shared Imaging LLC is seeking a Full Time Remote Field Service Administrator to coordinate and schedule break/fix service calls for mobile imaging trailers from a remote location. You will source vendors, manage PM schedules, and maintain compliance with Fire/ Life Safety and DOT inspections, while handling POs and service records in our system.

The role supports nationwide field service operations, with a standard Mon-Fri schedule and a company-provided laptop, tablet, and cell phone.

Qualifications

• High School diploma.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced, remote work environment.
• Proficiency with data entry, recordkeeping, and service management software.
• Experience coordinating maintenance, service scheduling, logistics, or vendor management activities.
• Self-motivated team player with strong problem-solving and communication skills.

Responsibilities

• Coordinate and schedule break/fix service calls for mobile imaging trailers, ensuring timely response and resolution through approved service vendors.
• Source, evaluate, and establish relationships with new service vendors to support field service operations nationwide.
• Schedule and track quarterly preventive maintenance (PM) services for mobile imaging trailers.
• Coordinate and maintain compliance with annual Fire and Life Safety inspections and Department of Transportation (DOT) inspections.
• Create and manage purchase orders (POs) for service events, maintenance activities, inspections, and repairs.
• Maintain accurate and detailed service records within the company's service management software.
• Ensure documentation and recordkeeping comply with company policies, regulatory requirements, and audit standards.
• Monitor maintenance schedules and follow up on outstanding service requests to ensure completion within established timelines.
• Communicate effectively with vendors, field service personnel, and internal stakeholders regarding service schedules, updates, and issue resolution.
• Review service reports, invoices, and maintenance documentation for accuracy and completeness.
• Track equipment maintenance history and support reporting efforts related to trailer service performance and compliance.
• Assist with process improvements to enhance service efficiency, vendor management, and recordkeeping practices.

Skills

Strong organizational skills

Multitasking in fast-paced remote work

Data entry

Recordkeeping

Service management software

Vendor management

Communication skills

Education

High School diploma

Tools

Service management software

Job description

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.

Shared Imaging is looking for a Full Time Remote Field Service Administrator.

A company laptop, tablet, and cell phone will be provided

Work Schedule

• Monday-Friday: 8am-5pm

Essential Functions

• Coordinate and schedule break/fix service calls for mobile imaging trailers, ensuring timely response and resolution through approved service vendors.
• Source, evaluate, and establish relationships with new service vendors to support field service operations nationwide.
• Schedule and track quarterly preventive maintenance (PM) services for mobile imaging trailers.
• Coordinate and maintain compliance with annual Fire and Life Safety inspections and Department of Transportation (DOT) inspections.
• Create and manage purchase orders (POs) for service events, maintenance activities, inspections, and repairs.
• Maintain accurate and detailed service records within the company's service management software.
• Ensure documentation and recordkeeping comply with company policies, regulatory requirements, and audit standards.
• Monitor maintenance schedules and follow up on outstanding service requests to ensure completion within established timelines.
• Communicate effectively with vendors, field service personnel, and internal stakeholders regarding service schedules, updates, and issue resolution.
• Review service reports, invoices, and maintenance documentation for accuracy and completeness.
• Track equipment maintenance history and support reporting efforts related to trailer service performance and compliance.
• Assist with process improvements to enhance service efficiency, vendor management, and recordkeeping practices.

Minimum Education, Experience, & Skills

• High School diploma
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced, remote work environment.
• Proficiency with data entry, recordkeeping, and service management software.
• Experience coordinating maintenance, service scheduling, logistics, or vendor management activities.
• Self-motivated team player with strong problem-solving and communication skills.

We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!

• Health, dental, and vision insurance
• Company paid dental (with applicable health plans)
• 401k matching
• Employee Assistance Program
• Company sponsored and voluntary supplemental life insurance
• Voluntary short term / long term disability options
• Flex PTO & paid holidays
• Company swag
• Health club reimbursement
• Wellness program with generous incentives
• Employee recognition programs
• Referral bonus program
• Job training, professional development, & continued education

We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.

Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.