Remote Field Service Engineer – Medical Imaging

Canon Medical Systems USA, Inc.; Modesto (CA); Remote; USD 74,000 - 119,600; Full time

Job summary

A medical imaging solutions provider is seeking a Field Service Engineer to install and maintain diagnostic imaging equipment. The role requires effective customer relations, technical troubleshooting, and adherence to quality standards. Candidates must have a 2 Year Associate's Degree in Electronics or equivalent experience, along with significant field service and electronics expertise. The position is remote, requiring the employee to live in or near Modesto, CA, offering competitive compensation ranging from $74,000 to $119,600.

Qualifications

• Proven ability to develop and maintain effective working relationships.
• Must hold an active motor vehicle/driver’s license.
• 3 years of advanced electronics experience.
• 5 years of field service experience.

Responsibilities

• Install medical imaging equipment effectively and efficiently.
• Perform PM inspections per equipment specifications.
• Maintain accurate documentation and customer relations.
• Provide remote technical support and recommendations.

Skills

Effective installation skills

Technical troubleshooting

Customer relations

Administrative paperwork management

Multimodal expertise

Communication skills

Education

2 Year Associate's Degree in Electronics technology

Job description

Please note that while the posted position is a Field Service Engineer, the actual position level will be dependent upon the qualifications of the candidate selected.

An offer may be made for FSE Sr. OR FSE Associate level based on experience. Please apply to be considered.

This is a remote, field-based position.

The selected candidate will be required to live in or near the listed City/State. (Modesto, Ca).

• Install medical imaging equipment effectively and efficiently.
• Completion of installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.
  
  

,

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driverâs license from the state where the employee resides.
• 2 Year Associate's Degree Electronics technology or equivalent work experience in lieu of degree.
• 3 years Advanced electronics experience.
• 5 years Field service experience.
• Pay information: Min $74,000 to Max $119,600