Remote Field Printer Technician - Client-Focused

Novatech; Greenville (SC); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Market-competitive salary

Mileage reimbursement

Comprehensive benefits package

401(k) plan with company match

Generous Paid Time Off and holidays

Wellness stipend of $300/year

Employee recognition programs

Job summary

Novatech is a national Managed Office Provider expanding across the US. We are seeking a Field Service (Printer) Technician to support clients in the Greenville, SC area.

This full-time remote role requires a tech-minded professional who can diagnose, repair, and maintain office equipment while delivering excellent customer service. The ideal candidate has 2+ years of hands-on copier servicing experience, familiarity with Canon/Konica Minolta/HP/Xerox products, and a mechanical or electrical

Qualifications

• Minimum 2 years hands-on copier servicing experience.
• Experience with Canon/Konica Minolta/HP/Xerox office products.
• CompTIA A+ or Network+ certifications a plus but not required.
• Mechanical or electrical aptitude.
• Factory training or applicable certifications preferred.
• A valid driver’s license.

Responsibilities

• Provide technical diagnostics and repair to existing client accounts.
• Perform preventative maintenance and repair services on office equipment.
• Maintain rapport with clients by examining complaints and suggesting viable solutions.
• Document service and installation actions by entering data and completing reports.
• Work with dispatchers, service managers and other staff in a teamwork environment.
• Update job knowledge by participating in educational opportunities and reading professional publications.

Skills

Copier service

Canon printers

Konica Minolta printers

HP/Xerox office products

A+/Network+ certs (a plus)

Mechanical aptitude

Electrical aptitude

Valid driver’s license

Tools

Field service tools

Job description

Novatech is a national Managed Office Provider expanding across the US. We are seeking a Field Service (Printer) Technician to support clients in the Greenville, SC area.

This full-time remote role requires a tech-minded professional who can diagnose, repair, and maintain office equipment while delivering excellent customer service. The ideal candidate has 2+ years of hands-on copier servicing experience, familiarity with Canon/Konica Minolta/HP/Xerox products, and a mechanical or electrical