Client Solutions Technician

Novatech; Greenville (SC); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Market-competitive salary

Mileage reimbursement

Comprehensive benefits package

401(k) plan with company match

Generous Paid Time Off and holidays

Wellness stipend of $300/year

Employee recognition programs

Job summary

Novatech is a national Managed Office Provider expanding across the US. We are seeking a Field Service (Printer) Technician to support clients in the Greenville, SC area.

This full-time remote role requires a tech-minded professional who can diagnose, repair, and maintain office equipment while delivering excellent customer service. The ideal candidate has 2+ years of hands-on copier servicing experience, familiarity with Canon/Konica Minolta/HP/Xerox products, and a mechanical or electrical

Qualifications

• Minimum 2 years hands-on copier servicing experience.
• Experience with Canon/Konica Minolta/HP/Xerox office products.
• CompTIA A+ or Network+ certifications a plus but not required.
• Mechanical or electrical aptitude.
• Factory training or applicable certifications preferred.
• A valid driver’s license.

Responsibilities

• Provide technical diagnostics and repair to existing client accounts.
• Perform preventative maintenance and repair services on office equipment.
• Maintain rapport with clients by examining complaints and suggesting viable solutions.
• Document service and installation actions by entering data and completing reports.
• Work with dispatchers, service managers and other staff in a teamwork environment.
• Update job knowledge by participating in educational opportunities and reading professional publications.

Skills

Copier service

Canon printers

Konica Minolta printers

HP/Xerox office products

A+/Network+ certs (a plus)

Mechanical aptitude

Electrical aptitude

Valid driver’s license

Tools

Field service tools

Job description

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Are you a professional who has a solid background in building relationships and a passion for selling and providing best service for customers?

As we grow nationwide, we have a great opportunity for a Field Service (Printer) Technician supporting clients in the Greenville, SC market. This position is full-time remote.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative.

Your Job

• Provide technical diagnostics and repair to existing client accounts
• Perform preventative maintenance and repair services on office equipment
• Maintain a rapport with clients by examining complains and suggesting viable solutions
• Document service and installation actions by entering data and completing reports
• Work together in a teamwork environment with dispatchers, service managers and other customer service staff
• Update job knowledge by participating in educational opportunities and reading professional publications

You Are Good At

• Providing excellent ongoing communication and service to our clients
• Learning new processes quickly and solving problems
• Working hard with a positive attitude
• Using computers and performing basic print and scan installations

You Bring To Novatech

• Minimum 2 years hands on experience servicing copiers
• Experience working on Canon, Konica Minolta, HP and/or Xerox office products
• CompTIA A+ or Network + certifications a plus but not required
• A mechanical or electrical aptitude
• Factory training or applicable certifications are preferred
• A valid driver's license

You Must Be Able To

• Repeatedly lift up to 100 pounds
• Push machines from one location to another
• Load trucks and vehicles
• Stand up to 8 hours a day

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

• Market competitive salary based upon experience
• Mileage reimbursement program
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness goals
• Employee Recognition Programs

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.