Remote Field & Enrollment Training Lead

Socket.dev; United States; Remote; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

HSA and FSA options

Tuition reimbursement & reduction

Job summary

American College of Education seeks a Field & Enrollment Quality, Training & Support Specialist to design structured onboarding, deliver training, and drive performance improvement across Field and Enrollment teams. You will coach teams, conduct QA reviews, and translate business needs into practical learning solutions to boost student experience.

This virtual-first role partners with organizational leaders to implement new processes, develop materials, and ensure consistency and compliance

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, or related field; or equivalent experience.
• 3-5 years in training, learning and development, onboarding, quality assurance, organizational development, or similar.
• Experience coaching or developing enrollment/sales-focused staff.

Responsibilities

• Design, coordinate, and facilitate onboarding programs for Field Representatives and Enrollment Counselors.
• Develop onboarding curriculum, learning pathways, competency checklists, assessments, and 30/60/90-day plans.
• Monitor onboarding progress and drive time-to-productivity improvements.
• Design, develop, and deliver instructor-led, virtual, and self-paced training programs.
• Create and maintain training materials, job aids, and knowledge resources.
• Conduct quality assurance reviews of student-facing interactions and provide coaching.
• Partner with leaders to implement new processes, systems, and initiatives.
• Collaborate with stakeholders to report on training participation and outcomes.
• Drive continuous improvement in training content and delivery.
• Support change management by reinforcing new processes and expectations.
• Build relationships across Field, Enrollment, Operations, IT, Marketing, and HR.
• Monitor trends and propose performance improvements.

Skills

Training Design

Facilitation

New Hire Onboarding

Quality Assurance

Coaching

Performance Improvement

Process Documentation

Change Management

Data Analysis

Student Experience

Collaboration

Operational Excellence

Education

Bachelor's degree in related field

Tools

CRM systems

Student Information Systems

Enrollment technologies

Job description

American College of Education seeks a Field & Enrollment Quality, Training & Support Specialist to design structured onboarding, deliver training, and drive performance improvement across Field and Enrollment teams. You will coach teams, conduct QA reviews, and translate business needs into practical learning solutions to boost student experience.

This virtual-first role partners with organizational leaders to implement new processes, develop materials, and ensure consistency and compliance