Field Operations Manager - Southeast

American College of Education; Northern (KY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

HSA and FSA options

Paid parental leave

Generous PTO

401k with employer match

Job summary

American College of Education (ACE) is seeking a Manager of Field Operations (EDU) to lead training, territory growth plans and business development for the Field Division. You will manage 5–10 Partnership Engagement Administrators, driving student recruitment and partnership growth across territories.

You will oversee key metrics like lead acquisition, exposure, and new business development while ensuring compliance with school policies and state regulations.

Qualifications

• Bachelor’s degree required; master’s degree preferred.
• 3–5 years managing a large geographic territory of outside development professionals.
• Proven ability to lead projects and personnel to successful outcomes.
• In-depth knowledge of K-12 structures, schedules and penetration points.
• Proven PC skills: MS Excel, CRM, Planner, PowerPoint, Zoom and Anthology.
• Travel up to 50% of the time.

Responsibilities

• Conduct ongoing group and one-on-one training to develop critical advising skills.
• Act as a subject matter expert and provide training as needed.
• Analyze Field team performance and support professional development.
• Attend national, regional, or state conferences as needed.
• Analyze territory trends to optimize performance and provide coaching.
• Recruit and interview Partnership Engagement Administrators.

Skills

Leadership

Training

Project management

Communication

Time management

Collaboration

Analytical skills

Attention to detail

Education

Bachelor’s degree

Master’s degree preferred

Tools

MS Excel

CRM

Planner

PowerPoint

Zoom

Anthology

Job description

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students’ needs first.

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line.

We prioritize candidate safety. Please note that all official communication will only come from our verified company email domain @Rippling.com

Who You Are

You are passionate about helping students achieve their educational goals.You thrive in a competitiveand collaborativeteam environment.You are comfortable working remotely and have experience collaborating with others in a virtual environment. Youpossessa strong attention to detail.

As the Manager of Field Operations (EDU) you are responsible for the training, territory growth plans and business development in the Field Division. You lead a team of 5-10 Partnership Engagement Administrators (PEA) tasked with recruiting students in degree/professional development programs and servicing partnership accounts. Daily oversight of the team includes tracking and reporting of certain key metrics including partnership exposures, lead acquisitions, new business development, partnership growth and student generation. Additionally, you could be responsible for assisting in the growth and maintenance of a primary territory.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary range for this position is $105,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstratespositiveattitude and motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes as outlined by organization and leadership.
• Completes assigned duties based on daily business needs and individual skill set.
• Consistently produces a high volume of quality work.
• Capable, andadapts as needed, to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Must support and embrace the College’sImpactmission to improve the people and communities we serve through our civic engagement initiatives.
• Must have exceptional communication, organization, and time management skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and ateam-player.
• Strong analytical and problem-solving skills witha highattention to detail.
• Builds andmaintainsstudent satisfaction.
• Recognizes andanticipatesstudent needs.

Day to Day Responsibilities

In this role you will wear different hats, but your skills will be especially essential in the following areas:

• Conducts ongoing group and one-on-one training as needed to ensure team develops the critical skills to perform their jobs, including an ever deeper understanding of advising.
• Acts as a subject matter expert and provide training as needed.
• Analyzes and acts upon the Field team’s overall performance in field activities, effectiveness, efficiency, and professional development of the staff.
• Attends national, regional, or state conferences as needed to represent the college.
• Analyzes territory trends on a monthly, quarterly, and annual basis to optimize employee performance and provides supportive coaching.
• Responsible for meeting team expectations for leads, students, and exposures in PEA team’s territories.
• Participates in the recruiting and interviewing of Partnership Engagement Administrators using approved methods and models.
• Identifies high value targets within managed region and executes a partnership strategy to grow accounts for event, lead and student generation.
• Acts with integrity and honesty in performing all tasks, including but not limited to, maintaining confidentiality, acting in a diplomatic and respectful/professional manner and being a good ambassador for the college at all times.
• Conducts meetings and provides guidance to employees in the GPS goal process, reviews and coaching plans when applicable.
• Serves as a leader and coach to direct reports, as well as mentor to others within the department.
• Provides support and management of any Partnership Engagement Administrators territories that are open from staffing transitions.
• Partners with the Training and Development team to ensure the team is compliant and trained in all regards to all school/company policies and procedures, all applicable federal and state regulations, and all accrediting agencies’ standards and requirements.
• Adheres to all compliance rules and regulations is critical, as is working toward the best interests of the college and the student.
• Works cross-functionally to drive continuous improvement in enrollment processes especially with Admissions, Registration and Marketing teams.
• Responsible for upkeep and continued development of team morale.

Qualifications and Education Requirements

• Bachelor’s degree required; master’s degree in management, leadership, higher ed or training is preferred.
• 3-5 years of proven experience managing a large geographic territory of outside development professionals (preferably in higher education).
• Proven ability to lead projects and/or personnel to successful outcomes.
• In-depth knowledge of K-12 structures, schedules and penetration points.
• Demonstrated effective PC skills, especially MS Excel, CRM, Planner, PowerPoint and Zoom and Anthology.
• Thrives in a fast-paced environment and is comfortable with leading as a change agent.
• Process improvement mentality with a history of executing strategic initiatives successfully.
• Travel as needed, up to 50% of the time.

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024. As a virtual first organization, we celebrate diversity and are committed to creating a family-likeinclusive work environment. For our full-time employees, we offer the following benefits:

• Medical,dental, &visionInsurance
• HSA and FSA options
• Paidparentalleave
• Generous PTO
• 401k and employermatch
• Full-service wellnessand EAPprogram
• Employeerecognitionandawardsprograms
• Employer paidlife& AD&Dinsurance
• Short-termdisability
• Employer paid long-termdisability

Physical Demands

The physical demand described herearerepresentative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employeeis regularly required tocommunicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Commitment to Culture

At American College of Education,we’reall about building a one-of-a-kind, supportive community where everyone—students, faculty, and staff—can thrive. Guided by our mission and values, we focus on everything from innovative curriculum design to personalized instruction and student support to intentional planning, inclusive initiatives, and strategic resource allocation.We’rededicated to creating an environment that celebrates freedom of expression, diversity of thought, open dialogue, and mutual respect. We believe in fostering a sense of belonging and wellness so that every member of our ACE family feels empowered, valued, and ready to reach their full potential. Together,we’recreating a vibrant, resilient, and connected learning community where everyone matters.

Additional Notes

This job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequiredofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employees are increasingly integrating AI into their roles,demonstratingits potential to boost efficiency, accuracy, and productivity. ByutilizingAI technologies, we can streamline processes, gain valuable insights from data, and automate routine tasks, which allows employees to concentrate on more strategic and creative aspects of their work. While AI is a beneficial tool in the workplace, ifitsuse—such as ChatGPT, Grammarly, Copy.ai, etc.—accounts for more than 50% of any work assignments or job responsibilities, it will need to be reported to a direct leader.

Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net Purchase,setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.

American College of Educationseeksto attract andretaina diverse staff consistent with its diverse student body and surrounding communities.At thistimewe cannot consider candidates residing in Alaska,WashingtonD.C., Massachusetts, South Dakota, or Alabama.