Remote Field Client Advocate for Enterprise Public Safety

Socket.dev; Sarasota (FL); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Benefits

Equity

Bonus potential

Job summary

Peregrine Technologies seeks a Customer Advocate to own all customer relationships during the contract. You’ll be the primary interface between customers and our team, supporting updates, workflows and features to the platform.

You will interpret complex data sources to ensure users derive maximum value, including dashboards, metrics, and onsite visits. The role is field-based and remote in Florida’s Sarasota region with weekly onsite visits across the region, aligning with business needs.

Qualifications

• 3–7+ years of direct experience supporting customers to adopt technical software solutions.
• Experience with enterprise software and vendor relationships in public or private sectors is preferred.
• Ability to travel approximately 60% of the time.

Responsibilities

• Own all customer relationships throughout the contract and be the voice of the customer to engineers.
• Support customers with updates, workflows, and features to the platform.
• Perform field-based activities including onsite visits to build relationships across agencies.
• Collaborate with other teams to develop case studies and success stories.

Skills

Customer relationships

Empathy

Product adoption

Critical thinking

Attention to detail

Project management

Job description

Peregrine Technologies seeks a Customer Advocate to own all customer relationships during the contract. You’ll be the primary interface between customers and our team, supporting updates, workflows and features to the platform.

You will interpret complex data sources to ensure users derive maximum value, including dashboards, metrics, and onsite visits. The role is field-based and remote in Florida’s Sarasota region with weekly onsite visits across the region, aligning with business needs.