Remote Customer Advocate for Public Safety Platform

Peregrine Technologies; Nashville (TN); On-site; USD 110,000 - 130,000; Full time

Job summary

Peregrine Technologies is seeking a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.

This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and

Qualifications

• 3-7+ years of direct experience supporting customers to adopt technical software solutions.
• Experience in enterprise software space and startup experience is a plus.
• Ability to listen to synthesize user feedback and be the first line of support.
• Strong relationship-building skills with a diverse audience.
• Ability to travel ~60% of the time.

Responsibilities

• Own all customer relationships throughout the contract and act as the voice of the customer to engineers.
• Support updates, workflows and features to the platform.
• Develop case studies and success stories with other teams.
• Conduct onsite visits to build relationships with agency stakeholders.

Skills

Customer support

Enterprise software

Relationship building

Travel flexibility

SaaS

Job description

Peregrine Technologies is seeking a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.

This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and