Field-Based Client Advocate — Public Safety Tech

Peregrine Technologies; United States; Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Benefits

Equity

Bonus

Job summary

Peregrine Technologies is seeking a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.

This field-based role is remote in Florida counties with weekly onsite visits across the region; travel ~60% is expected.

Qualifications

• 3–7+ years of direct experience supporting customers to adopt technical software solutions.
• Significant experience in enterprise software space; startup experience is a plus.
• Ability to listen to synthesize user feedback and be the first line of support throughout the contract.
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience.

Responsibilities

• Own all customer relationships throughout the contract.
• Serve as the primary interface between customers and the Peregrine team; advocate for the customer’s voice.
• Conduct weekly onsite visits across the Florida region to build deep stakeholder relationships.

Skills

Customer support

Enterprise software

Stakeholder management

Travel flexibility

Public safety experience

Job description

Peregrine Technologies is seeking a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.

This field-based role is remote in Florida counties with weekly onsite visits across the region; travel ~60% is expected.