Field-Based Customer Advocate for Public Safety Tech

Peregrine; United States; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Benefits

Equity

Bonus (if applicable)

Job summary

Peregrine is seeking a Customer Advocate to own all customer relationships across contracts. You’ll be the primary interface between customers and our engineers, supporting updates, workflows, and features to maximize adoption and value. The role is field-based and remote across Florida counties with weekly onsite visits.

Travel is expected around 60%. You’ll cultivate deep relationships with agency stakeholders and help drive retention and growth through empathetic listening and proactive

Qualifications

• 3-7+ years of direct experience supporting customers to adopt technical software solutions.
• Significant experience in enterprise software space; startup experience is a plus.

Responsibilities

• Own all customer relationships throughout the contract and act as the voice of the customer to the engineering team.
• Support customers with updates, workflows, and features to maximize platform adoption and value.
• Build deep relationships with agency stakeholders through empathetic listening and proactive problem solving.
• Collaborate with other teams to develop case studies and success stories for Peregrine’s value.
• Frequent field travel to Florida regions with weekly onsite visits.

Skills

Customer engagement

Empathy

Product adoption

Communication

Problem solving

Attention to detail

Time management

Collaboration

Tools

CRM software

Job description

Peregrine is seeking a Customer Advocate to own all customer relationships across contracts. You’ll be the primary interface between customers and our engineers, supporting updates, workflows, and features to maximize adoption and value. The role is field-based and remote across Florida counties with weekly onsite visits.

Travel is expected around 60%. You’ll cultivate deep relationships with agency stakeholders and help drive retention and growth through empathetic listening and proactive