Remote Field Claims Specialist, Property Content

Nationwide Mutual Insurance Company; Des Moines (IA); Remote; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Company pension plan

Paid time off

Job summary

Nationwide Mutual Insurance Company is seeking a Field Claims Specialist II, Property Content. This is a work-from-home role with travel to policy locations, averaging 3–4 days per week, mainly in IA and surrounding states.

Des Moines, IA is preferred. Responsibilities include investigating and pricing damaged contents, inventorying items, coordinating with vendors, and delivering excellent customer service to policyholders.

Qualifications

• Undergraduate degree or equivalent experience.
• 3–5 years of property claims experience.
• Strong customer service and communication skills.
• Experience with Xactimate and property estimating software.

Responsibilities

• Handles assigned property contents claims with minimal supervision.
• Investigates and prices damaged contents and prepares inventories.
• Coordinates with vendors for cleaning, restoration, or replacement of contents.
• Delivers high-quality customer service to policyholders and claimants.
• Mentors or assists less experienced associates as needed.

Skills

Customer service

Communication skills

Problem solving

Education

Undergraduate degree or equivalent

Tools

Xactimate

Job description

Nationwide Mutual Insurance Company is seeking a Field Claims Specialist II, Property Content. This is a work-from-home role with travel to policy locations, averaging 3–4 days per week, mainly in IA and surrounding states.

Des Moines, IA is preferred. Responsibilities include investigating and pricing damaged contents, inventorying items, coordinating with vendors, and delivering excellent customer service to policyholders.