Remote Fibre Network Technician — Level 2 Support

Placements24; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical aid

Retirement plan

Home office stipend

Remote work flexibility

Job summary

Placements24 is recruiting a Remote Fibre Network Technician for a fully remote support role. You will diagnose and resolve complex fibre issues, monitor performance, and escalate to Level 3 when needed, all from a home office.

Strong problem‑solving, clear customer communication, and proactive incident management are essential. You will document findings in the CRM and collaborate with internal teams to ensure timely resolutions.

Qualifications

• Proven fibre optic network support experience at Level 2 or higher.
• Solid understanding of fibre tech: splicing, termination and testing.
• Experience with diagnostic tools and IP networking basics.
• Ability to troubleshoot and communicate clearly with customers remotely.

Responsibilities

• Provide advanced remote technical support for fibre optic network issues, including connectivity, performance, and equipment troubleshooting.
• Analyze network performance data and logs to identify root causes of problems and implement effective solutions.
• Escalate unresolved issues to Level 3 support or engineering teams, providing detailed diagnostic information.
• Document all support interactions, resolutions, and technical findings in the CRM system.
• Collaborate with field technicians and other internal teams to ensure timely resolution of customer issues.
• Develop and maintain knowledge base articles and troubleshooting guides for common network problems.
• Monitor network health and performance using remote management tools, proactively identifying and addressing potential issues.
• Assist in the testing and validation of new network configurations and software updates.
• Participate in on‑call rotation as required to provide 24/7 support coverage.

Skills

Fibre optic knowledge

Remote support

Network diagnostics

Communication skills

Tools

OTDR

Power meters

Spectrum analyzers

Job description

Placements24 is recruiting a Remote Fibre Network Technician for a fully remote support role. You will diagnose and resolve complex fibre issues, monitor performance, and escalate to Level 3 when needed, all from a home office.

Strong problem‑solving, clear customer communication, and proactive incident management are essential. You will document findings in the CRM and collaborate with internal teams to ensure timely resolutions.