Family Services Specialist I/II

Oklahoma Department of Human Services; Stillwater (OK); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

JumpSTART Training

Travel paid

Telework eligible

Job summary

Oklahoma Department Of Human Services in Stillwater, OK is hiring a Customer Service Eligibility Specialist for Adult and Family Services. The role involves interviewing and processing electronic applications and renewals for SNAP, Child Care, and Medical.

The job requires strong customer service, organization, and communication skills. Initial training is in-person with JumpSTART training; telework may follow after 120 days, with travel and lodging paid as needed.

Qualifications

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in relevant environments.
• Or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Level II requires a bachelor's degree; or an associate’s degree plus two years of related experience; or equivalent combinations including one year of professional experience per year of degree; or two years as a Family Services Specialist.

Responsibilities

• Interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, MEDICAL).
• Interpreting and applying policy and procedures with clear documentation of casework.
• Providing first contact resolution for clients via our virtual eligibility center or online platforms.

Skills

Customer service

Administrative support

Recordkeeping

Call center experience

Microsoft Office

Education

Bachelor's degree

Associate's degree

Job description

This position is located in Stillwater, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00 + Full State Employee Benefits
• Level II H14B: $40,248.00 + Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience

Level II:

• Education and Experience requirements consist of a bachelor's degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist

Preference Statement

Preference may be given to applicants with previous call center experience.

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Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.

Job Responsibilities

• This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment
• Responsibilities include interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.
• The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone, incoming and outgoing calls.

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If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD241

• 83008025/JR65908, 83008428/JR67258