Remote Facility Manager: Escalated Sales & Ops

Warehouse Anywhere, LLC; Denver (CO); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Warehouse Anywhere, LLC is seeking a Remote Facility Manager in Denver, CO to provide second-line sales support and daily administrative oversight for assigned self-storage facilities. This role handles escalated opportunities, applies pricing, manages third-party channels, and ensures accurate lease documentation, insurance compliance, and operational tasks, with hybrid in-office work 2–3 days per week.

The Remote Facility Manager reports to the Remote Operations Manager and will document

Qualifications

• High School Diploma or GED required.
• Two+ years of experience in sales support, customer service, leasing, property management, collections, account coordination, or related operational role.
• Demonstrated ability to manage escalated customer or sales situations with sound judgment.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the second line of sales and administrative support for Rental Experience Specialists, focusing on escalated opportunities and exceptions rather than routine front-line call handling.
• Accept manager‑requested calls or escalated customer interactions when higher‑level support is required.
• Use authorized discretion to modify rates, extend approved special offers, and close escalated leads within established guidelines.
• Provide clear resolution and next-step guidance for escalated leads, documenting the outcome in the appropriate systems.
• Escalate requests that fall outside defined pricing, offer, policy, or operational authority.
• Directly manage inbound leads from SpareFoot and similar third‑party channels independently from the Rental Experience queue.
• Monitor new leads throughout the day, complete required outreach, and maintain the defined follow-up cadence until the opportunity is closed, converted, or appropriately dispositioned.
• Ensure lead source, contact attempts, offer details, conversion outcome, and follow-up activity are documented accurately.
• Identify recurring channel issues or lead-quality concerns and elevate them with supporting details.
• Own daily administrative activity for assigned facilities, including emails, voicemails, web inquiries, Echo alerts, prospect follow-up, and assigned software or system tasks.
• Review all required communication and task channels throughout the day and ensure items are logged, resolved, closed, or escalated by end of day.
• Maintain accurate, current records across operating systems so open items, customer commitments, and next steps are visible to the broader team.
• Prioritize work based on customer impact, delinquency timing, lead urgency, compliance risk, and established procedures.
• Monitor payment activity and follow up on autopay failures according to established procedures.
• Complete the required contact cadence for accounts that are seven days past due and document all attempts and customer commitments.
• Send pre-late-fee notifications within the required timeline and maintain accurate records of the communication.
• Monitor and report overlock and auction status for assigned facilities.
• Escalate legal, collections, auction, or other non-standard actions that fall outside the role’s defined authority.
• Verify move-outs for assigned facilities and confirm required documentation and system updates are complete.
• Track lease execution and insurance compliance, follow up on missing or incomplete requirements, and maintain current records.
• Identify unresolved compliance gaps and elevate them with a clear summary of actions already taken and the support needed.
• Ensure customer and facility records accurately reflect current occupancy, lease, insurance, and move-out status.
• Complete and submit the Daily Remote Facility Manager Checklist to the Remote Operations Manager with accurate status updates and unresolved items clearly identified.
• Escalate matters to the Remote Operations Manager that fall outside defined scope, including policy changes, legal or collections actions, and custom system requests.
• Provide concise documentation of the issue, relevant history, actions taken, customer or facility impact, and recommended next step when escalating.
• Follow established SOPs, pricing parameters, communication standards, and approval requirements.
• Communicate proactively about risks, recurring issues, workload constraints, or process gaps that may affect service or facility performance.
• Communicate professionally and clearly with customers, prospects, facility partners, and internal teams.
• Balance customer service with consistent application of policies, pricing authority, payment requirements, and compliance standards.
• Take ownership of second-line issues through resolution or a documented handoff to the appropriate owner.
• Look for opportunities to improve response quality, follow-up consistency, and the overall tenant experience.
• Lead follow-up speed and completion of required outreach cadence.
• Conversion rate on escalated and second-line leads.
• Reduction in accounts receivable for assigned facilities through timely payment and delinquency follow-up.
• Tenant satisfaction and quality of issue resolution.
• Completion and accuracy of daily administrative work, system updates, and the Daily Remote Manager Checklist.

Skills

Sales support

Customer service

Leasing

Property management

Collections

Account coordination

Operations

Education

High School Diploma or GED

Tools

CRM

Property management software

Job description

Warehouse Anywhere, LLC is seeking a Remote Facility Manager in Denver, CO to provide second-line sales support and daily administrative oversight for assigned self-storage facilities. This role handles escalated opportunities, applies pricing, manages third-party channels, and ensures accurate lease documentation, insurance compliance, and operational tasks, with hybrid in-office work 2–3 days per week.

The Remote Facility Manager reports to the Remote Operations Manager and will document