Remote Expert Supervisor

Caliber Collision; Lewisville (TX); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in technology support services seeks a technical product support specialist. This role involves providing client support through inbound and outbound calls, enhancing technical skills, and ensuring efficient resolution of technology issues. Ideal candidates will have IT experience and exceptional customer service abilities, working in a dynamic and supportive environment focused on professional growth.

Qualifications

• Minimum of 2 years of IT experience.
• Exceptional customer service and professional phone etiquette.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Provide technical product support to clients through calls.
• Assist customers with technical knowledge of the autel scanning unit.
• Conduct research to effectively resolve technology issues.

Skills

Customer Service

Problem Solving

Technical Support

Education

High School Diploma or GED

Tools

Autel Scanning Unit

Job description

Employer Industry: Technology Support Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a dynamic environment focused on technical product support
- Engage with a diverse range of clients and technology issues
- Supportive team culture with a focus on professional development
- Chance to utilize and enhance your technical skills in a hands-on role

What to Expect (Job Responsibilities):
- Provide technical product support to clients and customers through inbound and outbound phone calls
- Assist customers by applying technical knowledge related to the autel scanning unit
- Address technical questions and explain scanning procedures for the autel unit
- Conduct research to resolve technology issues effectively and efficiently
- Ensure quick response times to appropriately resolve client requests

What is Required (Qualifications):
- High school Diploma or GED
- Minimum of 2 years of IT experience
- Exceptional customer service skills
- Professional phone etiquette
- Strong problem-solving and decision-making abilities

How to Stand Out (Preferred Qualifications):
- Experience working with autel scanning units or similar technology
- Familiarity with troubleshooting and resolving technical issues in a customer service environment

#TechnologySupport #CustomerService #CareerOpportunity #TechnicalSkills #ProblemSolving

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About the company

Caliber Collision is the leading auto body repair and paint shop. Our services include paintless dent repair, car body work and more. Find a location near you!

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