Remote Experience Banking Supervisor

LEADER BANK; United States; On-site; USD 60,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid holidays and PTO

Job summary

Leader Bank in the United States seeks an Experience Banking Supervisor to lead the Experience Banking Team, provide day-to-day guidance, coaching, and ensure outstanding client service across all interactions. You will oversee performance, assist with workload prioritization, and help drive service excellence in a fast-growing community bank environment.

You will develop training materials, write annual reviews, audit processes, and collaborate with other departments to enhance procedures.

Qualifications

• Experience supervising a banking team and providing coaching.
• Strong data-analysis skills for large data sets.
• Ability to manage multiple projects with minimal supervision.

Responsibilities

• Serve as the primary point of contact for clients, ensuring exceptional service and satisfaction.
• Manage and resolve client inquiries, complaints, and service requests with professionalism and urgency.
• Conduct in-depth and situational interview questions and summarize for management review.
• Write and facilitate team member annual reviews.
• Provide direct supervision of team members by monitoring daily performance, assigning and prioritizing work, providing coaching and feedback, and ensuring timely follow-up on performance expectations.
• Develop new and improved procedures with minimal supervision.
• Create reports to track metrics for issue resolutions and product enhancements.
• Mentor team members to develop in and beyond their role.
• Coordinate and write training materials to support team knowledge, consistency, and process adoption.
• Conduct routine audits of team activities, processes, and client interactions to ensure accuracy and adherence to procedures.
• Facilitate meetings across departments.

Skills

Leadership

Coaching

Data analysis

Microsoft Office Suites

AI-enabled resources

Project management

Client service

Tools

Microsoft Office Suites

Job description

Leader Bank in the United States seeks an Experience Banking Supervisor to lead the Experience Banking Team, provide day-to-day guidance, coaching, and ensure outstanding client service across all interactions. You will oversee performance, assist with workload prioritization, and help drive service excellence in a fast-growing community bank environment.

You will develop training materials, write annual reviews, audit processes, and collaborate with other departments to enhance procedures.