Remote Executive VIP Relocation Consultant

SIRVA Inc.; United States; Remote; USD 66,000 - 83,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

FSA/HSA

Employer HSA Match

Life Insurance

Disability Insurance

Paid Time Off

Volunteer Time Off

ID Theft Protection

Job summary

Sirva Inc. is seeking an Executive VIP Consultant to act as the single point of contact for EVIP customers throughout their mobility journey. The role focuses on high-touch relocation service delivery, policy consultation, and overall client satisfaction on a global EVIP team.

The role requires coordinating with internal and external providers, delivering timely updates, becoming a SME on client policies, and supporting sales efforts while maintaining flexible hours for VIP schedules.

Qualifications

• High school diploma or equivalent.
• University degree or 3-4 years’ work experience in a customer experience/operations role.
• Minimum of 5 years’ mobility experience with demonstrable VIP management experience.
• Overall Quality scores of 4.6 or above for the past year (for internal candidates).
• Proven ability to maintain a sense of urgency and priorities while delivering results in a fast-paced environment.

Responsibilities

• Oversee the delivery of relocation management services across policy counselling, destination services, shipping, visa/immigration and assignment support.
• Interpret client relocation policies and advise employees based on needs and country requirements.
• Respond to relocating employees on the same business day, ideally within 4 hours.
• Coordinate with internal teams and external providers as a single support team.
• Become the Subject Matter Expert on client policy and operating procedures.
• Suggest process improvements to drive efficiencies.
• Possibly participate in Sales efforts and client visits when required.

Skills

VIP management

Customer service

Problem solving

Attention to detail

Global mindset

Education

High school diploma or equivalent

University degree or 3-4 years’ work experience in a customer experience/operations role

5+ years mobility experience with VIP management

Quality scores 4.6+ last year

Ability to prioritize and stay urgent under pressure

Job description

Sirva Inc. is seeking an Executive VIP Consultant to act as the single point of contact for EVIP customers throughout their mobility journey. The role focuses on high-touch relocation service delivery, policy consultation, and overall client satisfaction on a global EVIP team.

The role requires coordinating with internal and external providers, delivering timely updates, becoming a SME on client policies, and supporting sales efforts while maintaining flexible hours for VIP schedules.