Remote VIP Relocation Consultant

SIRVA Inc.; Oakbrook Terrace (IL); On-site; USD 66,000 - 83,000; Full time

Job summary

Sirva is seeking an Executive VIP Consultant to serve as the single point of contact for EVIP customers, delivering high-touch relocation management and expert guidance throughout international assignments. You will support, monitor, and consult with clients globally as part of a dedicated EVIP team, ensuring timely resolutions and exceptional customer satisfaction.

This role emphasizes proactive communication, quick issue resolution, and the ability to balance a reduced caseload while

Qualifications

• Minimum of 5 years' mobility experience with demonstrable VIP management experience.
• Overall Quality scores of 4.6 or above for the past year (for internal candidates).
• Ability to respond to relocating employees on the same business day, ideally within 4 hours.

Responsibilities

• Oversee the delivery of relocation management services, including policy counselling and visa/immigration services.
• Interpret relocation policies and advise based on country-specific requirements.
• Respond to relocating employees on the same business day, ideally within 4 hours.
• Become the SME on client policy and operating procedures.
• Recommend process improvements to drive efficiencies.

Skills

VIP management

Customer focus

Problem solving

Communication

Education

High school diploma

University degree

Tools

CRM systems

Collaboration tools

Job description

Sirva is seeking an Executive VIP Consultant to serve as the single point of contact for EVIP customers, delivering high-touch relocation management and expert guidance throughout international assignments. You will support, monitor, and consult with clients globally as part of a dedicated EVIP team, ensuring timely resolutions and exceptional customer satisfaction.

This role emphasizes proactive communication, quick issue resolution, and the ability to balance a reduced caseload while