Remote Executive & Social Media Escalations Strategist

name; Atlanta (GA); On-site; USD 48,000 - 67,000; Full time

Job summary

Oscar Health is seeking an Executive & Social Media Escalations Specialist to join our team. This remote role supports member and provider services, handling high-visibility executive level complaints and drafting concise communications.

You will report to the Associate Director, Member & Provider Escalations, and may travel occasionally for team meetings and events. Competitive benefits and performance bonuses are included.

Qualifications

• 2+ years work experience in a production-based environment.
• 2+ years of quantitative or analytical skills focused on solving problems.
• High school diploma or GED.
• 2+ years of experience drafting written communications for executive-level audiences, with a proven ability to convey complex information and appropriate tone.

Responsibilities

• Manage and resolve high-visibility executive level complaints with urgency and professionalism.
• Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.
• Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.
• Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.
• Be the primary liaison to strengthen feedback loops and track new member and provider trends.
• Provide direct guidance to Service Operations representatives across multiple communication channels.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Executive communication

Education

High school diploma or GED

Job description

Oscar Health is seeking an Executive & Social Media Escalations Specialist to join our team. This remote role supports member and provider services, handling high-visibility executive level complaints and drafting concise communications.

You will report to the Associate Director, Member & Provider Escalations, and may travel occasionally for team meetings and events. Competitive benefits and performance bonuses are included.