Remote Executive Escalations & Social Media Specialist

Oscar Health; Dallas (TX); On-site; USD 48,000 - 67,000; Full time

Job summary

Oscar Health seeks an Executive & Social Media Escalations Specialist to join our team in a remote US-based role. You will handle high-visibility executive-level complaints and social media escalations with urgency, reporting to the Associate Director, Member & Provider Escalations.

You will coordinate timelines, draft executive communications, and share insights to improve processes. Travel may be required for team meetings and events.

Qualifications

• 2+ years experience in production-based environment.
• 2+ years quantitative or analytical skills.
• 2+ years drafting written communications for executive audiences.

Responsibilities

• Manage and resolve high-visibility executive level complaints with urgency and professionalism.
• Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.
• Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.
• Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.
• Be the primary liaison to strengthen feedback loops and track new member and provider trends.
• Provide direct guidance to Service Operations representatives across multiple communication channels.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Analytical skills

Executive communications

Problem solving

Education

High school diploma or GED

Bachelor's Degree

Job description

Oscar Health seeks an Executive & Social Media Escalations Specialist to join our team in a remote US-based role. You will handle high-visibility executive-level complaints and social media escalations with urgency, reporting to the Associate Director, Member & Provider Escalations.

You will coordinate timelines, draft executive communications, and share insights to improve processes. Travel may be required for team meetings and events.