Remote Executive & Social Media Escalations Specialist

Oscar Health; Miami (FL); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Full benefits

Job summary

Oscar Health is hiring an Executive & Social Media Escalations Specialist to join our Member and Provider Services team. This role focuses on resolving high-visibility executive-level complaints and social media escalations with urgency and professionalism.

Remote position open to eligible US states; occasional travel may be required for team meetings and events. You will report to the Associate Director, Member & Provider Escalations, and contribute to process improvements and leadership

Qualifications

• 2+ years in a production-based environment.
• 2+ years of quantitative or analytical skills.
• 2+ years drafting written communications for executive audiences with appropriate tone.

Responsibilities

• Manage and resolve high-visibility executive level complaints with urgency and professionalism.
• Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.
• Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.
• Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.
• Be the primary liaison to strengthen feedback loops and track new member and provider trends.
• Provide direct guidance to Service Operations representatives across multiple communication channels.

Skills

Analytical skills

Production experience

Executive communications

Education

High school diploma or GED

Bachelor's Degree

Tools

Google Suite

Microsoft Office

Job description

Oscar Health is hiring an Executive & Social Media Escalations Specialist to join our Member and Provider Services team. This role focuses on resolving high-visibility executive-level complaints and social media escalations with urgency and professionalism.

Remote position open to eligible US states; occasional travel may be required for team meetings and events. You will report to the Associate Director, Member & Provider Escalations, and contribute to process improvements and leadership