Remote Exec & Social Media Escalations Specialist

Oscar; Miami (FL); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Medical, dental, and vision benefits

Job summary

Oscar is seeking an Executive & Social Media Escalations Specialist to resolve high-visibility executive level complaints and escalated cases for members and providers. You will report to the Associate Director, Member & Provider Escalations, with a remote-first setup open to several states.

Travel may be required for meetings and events. The role emphasizes strong analytical skills, the ability to draft clear executive communications, and collaboration across multiple teams to improve processes

Qualifications

• 2+ years in a production-based environment.
• 2+ years quantitative or analytical skills.
• High school diploma or GED.
• 2+ years of experience drafting written communications for executive-level audiences, with a proven ability to convey complex information and with appropriate tone.

Responsibilities

• Manage and resolve high-visibility executive level complaints with urgency and professionalism.
• Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.
• Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.
• Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.
• Be the primary liaison to strengthen feedback loops and track new member and provider trends.
• Provide direct guidance to Service Operations representatives across multiple communication channels.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Production background

Analytical skills

Executive communications

Communication drafting

Education

High school diploma or GED

Bachelor's degree

Job description

Oscar is seeking an Executive & Social Media Escalations Specialist to resolve high-visibility executive level complaints and escalated cases for members and providers. You will report to the Associate Director, Member & Provider Escalations, with a remote-first setup open to several states.

Travel may be required for meetings and events. The role emphasizes strong analytical skills, the ability to draft clear executive communications, and collaboration across multiple teams to improve processes