Remote Escalations & Benefits Correspondence Lead

Imagine360, LLC; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health plan options

Company paid premiums for disability &

Parental Leave

PTO - 20 days

10 paid holidays

Tuition reimbursement

401k company contribution

Disability & Life Insurance

Professional development opportunities

Diversity & inclusion initiatives

Job summary

Imagine360, LLC in the United States is seeking a Supervisor, Member Escalations & Benefits Correspondence to oversee escalated member issues and supervise staff handling written benefit inquiries. The role emphasizes delivering high-quality, compliant responses with white-glove service and expedient turnaround in a remote setting.

You will coach and mentor the team, manage workloads, coordinate workflows, monitor quality and metrics, and partner with internal teams to resolve complex benefit

Qualifications

• Strong leadership experience in a supervisory or lead role.
• Proven service-oriented background.
• Experience in benefits, claims, or member services preferred.
• Healthcare operations knowledge is a plus.

Responsibilities

• Provide day-to-day coaching, support, supervision, and development to staff handling escalations and benefits correspondence.
• Deliver corrective action when appropriate, including coaching, documentation, and follow-up.
• Lead staff responsible for written inquiries regarding benefits, claims status, eligibility, predeterminations, and other benefit-related requests.
• Distribute and monitor daily workloads to ensure appropriate coverage across correspondence and escalations.
• Coordinate incoming work queues and ensure efficiency across functions.

Skills

Written communication

Escalation management

Detail oriented

Coaching & mentoring

Multitasking

Problem solving

Team leadership

Workflow coordination

Healthcare operations knowledge

Member services knowledge

Education

College degree preferred

Tools

Microsoft Office

Job description

Imagine360, LLC in the United States is seeking a Supervisor, Member Escalations & Benefits Correspondence to oversee escalated member issues and supervise staff handling written benefit inquiries. The role emphasizes delivering high-quality, compliant responses with white-glove service and expedient turnaround in a remote setting.

You will coach and mentor the team, manage workloads, coordinate workflows, monitor quality and metrics, and partner with internal teams to resolve complex benefit