Remote Executive Director, Member Relations & Compliance

Ladders; United States; Remote; USD 148,000 - 266,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) and pension plans

Life insurance

Adoption assistance and paid time off

Job summary

Ladders is seeking an Executive Director, CEO Member Relations for a remote role in the Finance & Insurance sector. You will lead a member relations function focused on resolving complaints, addressing regulatory inquiries, and improving service experience.

You will partner with Risk, Compliance, Legal and other stakeholders to influence executive decisions, drive outcomes, and build a high-performing team in a highly regulated environment.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Minimum 10 years in member or customer communications in financial services.
• At least 4 years leading high-performing teams.
• Experience using multiple communications channels.
• Ability to influence executive management on policy decisions.
• Understanding of financial services compliance and regulatory requirements.

Responsibilities

• Lead a team to resolve member complaints and regulatory inquiries
• Drive strategic objectives to enhance complaint processes and member satisfaction
• Collaborate with stakeholders to influence decisions and achieve goals
• Liaise with Risk, Compliance, and Legal teams on complaint policies
• Oversee cross-functional projects impacting member relations and servicing
• Maintain performance metrics and implement corrective actions as needed
• Develop team members through recruiting, coaching, and performance management

Skills

Leadership experience

Executive communication

Regulatory awareness

Team development

Financial services knowledge

Education

Bachelor's degree or equivalent in a relevant field

Tools

Communications platforms

Job description

Ladders is seeking an Executive Director, CEO Member Relations for a remote role in the Finance & Insurance sector. You will lead a member relations function focused on resolving complaints, addressing regulatory inquiries, and improving service experience.

You will partner with Risk, Compliance, Legal and other stakeholders to influence executive decisions, drive outcomes, and build a high-performing team in a highly regulated environment.