Remote Executive Assistant & Operations Lead

Tidal; United States; Remote; MXN 521,000 - 562,000; Full time

Job summary

Tidal is seeking a proactive Executive Assistant & Business Operations Manager to support the leadership team of a growing eCommerce sporting goods brand. This hands-on role combines executive support, project coordination, and daily operations, using Asana to manage priorities, streamline workflows, and ensure accountability.

Ideal candidates have experience in executive support or Chief of Staff roles, strong English communication, and the ability to coordinate across sales, finance,

Qualifications

• At least 3 years of relevant experience in executive assistance, Chief of Staff support, business operations, project coordination, or a similar cross-functional role.
• Proven experience supporting senior leaders, managing competing priorities, and coordinating work across multiple departments.
• Intermediate to advanced Asana proficiency, with the ability to independently manage tasks, workflows, deadlines, and stakeholder accountability.
• Strong experience in project coordination, process documentation, SOP development, and operational follow-through.
• Excellent English communication skills (C1/C2), both written and verbal, with confidence communicating directly with US-based leadership.
• Comfortable following up with senior stakeholders and holding teams accountable professionally and respectfully.
• Highly organized, resourceful, proactive, detail-oriented, and comfortable working independently.
• Strong judgment, discretion, and the ability to handle confidential business information.
• Experience supporting eCommerce, DTC, wholesale, retail, or consumer brands is strongly preferred.

Responsibilities

• Executive & Leadership Support: Partner closely with leadership to organize priorities, anticipate needs, coordinate meetings, and follow up on important decisions and commitments.
• Asana & Workflow Management: Maintain and improve Asana projects, task assignments, deadlines, dependencies, recurring workflows, and accountability systems.
• Cross-Functional Coordination: Work across sales, wholesale, creative, finance, logistics, and operations to track progress, resolve blockers, and keep teams aligned.
• Project & Task Execution: Coordinate business initiatives from planning through completion, ensuring owners, deadlines, and next steps are clearly defined.
• Meeting & Follow-Up Management: Prepare agendas, document decisions, assign action items, and ensure commitments are completed.
• Process Improvement: Identify gaps in workflows, handoffs, and recurring processes, and recommend practical improvements.
• Documentation & Reporting: Maintain SOPs, project trackers, operational documents, and clear progress updates for leadership.
• Operational Accountability: Proactively flag delays, follow up with stakeholders, and escalate issues when necessary.

Skills

Executive support

Cross-functional coordination

Asana proficiency

English communication (C1/C2)

Project coordination

Documentation & SOP

Organizational skills

Tools

Asana

Google Workspace

Slack

Microsoft Excel

Notion

ClickUp

Monday.com

AI tools (Claude/ChatGPT)

Job description

Tidal is seeking a proactive Executive Assistant & Business Operations Manager to support the leadership team of a growing eCommerce sporting goods brand. This hands-on role combines executive support, project coordination, and daily operations, using Asana to manage priorities, streamline workflows, and ensure accountability.

Ideal candidates have experience in executive support or Chief of Staff roles, strong English communication, and the ability to coordinate across sales, finance,