EVV Agent

AccentCare, Inc.; New York (NY); Remote; USD 17,000 - 24,000; Full time

Job summary

AccentCare, Inc. is seeking an EVV Agent for a remote, full-time position. The role supports a Texas coverage area with hours 8am-5pm CST, and a Monday–Friday schedule.

Bilingual (Spanish) strongly preferred, with a requirement for 3 years in a high-volume call center and proficiency in real-time documentation. The ideal candidate will manage about 60 calls per day, use MS Office tools, and collaborate across teams to ensure accurate data entry and seamless patient communication.

Qualifications

• Minimum 3 years in a high-volume call center environment.
• Experience handling back-to-back inbound calls.
• Ability to manage high call volume (target ~60 calls/day).
• Experience with real-time documentation while on calls.
• Experience with Microsoft Office: Teams, Outlook, Word, Excel.
• Self-starter with the ability to work independently and manage priorities.
• Strong communication skills (verbal and written).

Responsibilities

• Handle high-volume inbound calls while maintaining accurate, real-time documentation.
• Navigate between multiple systems and screens to access patient and schedule information.
• Provide courteous support and guidance to callers, recording details in the system.
• Maintain performance metrics and prioritize tasks to meet service levels.

Skills

Call center experience

Inbound calls

High call volume

Real-time documentation

MS Office

Self-motivated

Communication

Tools

ContinuLink

Vesta

Webex CC

Job description

Overview

EVV Agent

Location: Remote

Compensation: $15.00 per hour

Position Type: Full-time

Remote/Virtual Position: Yes

Coverage Area: Texas

Shift: Monday – Friday

Hours: 8am-5pm CST

Bilingual skills in Spanish strongly preferred

What You Need to Know

Reimagining Your Career in Corporate Healthcare

Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of

America’s Greatest Workplaces 2025

by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best EVV Agency You Can Be

Minimum Required Experience

• Minimum 3 years in a high-volume call center environment
• Experience handling back-to-back inbound calls
• Ability to manage high call volume (target ~60 calls/day)
• Experience with real-time documentation while on calls
• Experience with Microsoft Office: Teams, Outlook, Word, Excel
• Self-starter with the ability to work independently and manage priorities
• Strong communication skills (verbal and written)

Preferred Qualifications (Plus, Not Required)

• EVV experience
• Healthcare or compliance-related experience
• Bilingual (Spanish preferred)
• Preferably for candidate who lives in TX

Technical & Computer Skills

• Demonstrates basic computer literacy

Ability to:

• Navigate between multiple systems/screens
• Use copy/paste functions
• Switch between tabs/windows efficiently
• Comfortable learning new systems (e.g., ContinuLink, Vesta, Webex CC)
• Ability to type while speaking with a caller

Our Investment in You

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• And more!

Why AccentCare?

Come As You Are

At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.