Remote Event Technology Manager - Cvent Expert

FIRST; Northern (KY); Hybrid; USD 76,000 - 87,000; Full time

Benefits offered by this job

Medical, Dental & Vision including HDP

401(k)

Flexible Spending Accounts

Employee Assistance Program (EAP)

Life, Disability & Pet Coverages

Wellness Stipend

Headspace/Teladoc/Maven access

Aura Identity Protection

Discretionary Bonus

Global opportunities

Job summary

FIRST is seeking an Event Technology Manager with Cvent experience to lead registration and attendee data initiatives for client events. Remote role, US-based, EST hours, with travel up to 40% for on-site events.

You will implement and support new technology platforms, manage data, generate reports in Excel, and coordinate with the event delivery team to ensure flawless attendee experiences.

Qualifications

• 5+ years of experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology.
• Advanced proficiency in Microsoft Office, with a focus on Excel.
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms required
• General knowledge of HTML and CSS is a plus, but not required
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

Responsibilities

• Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
• Troubleshoot technical issues
• Manage client communications such as save-the-dates, invitations, registration, confirmations, etc.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics, production, and implementation
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Support with the registration desk flow design and set up, including onsite support throughout the event as needed
• Lead contact for attendee management and technology vendors including pre-event and during execution
• Create and distribute post event client surveys
• Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure smooth transition between team members if necessary
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc.
• Provide the client with cost savings / value adds whenever possible
• Track and maintain time spent to projects to accurately reflect the work being done
• Assist with the training of new joiners and mentoring existing team members
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

Skills

Excel

Cvent

Event platforms

HTML/CSS

Project management

Communication

Tools

Excel

Cvent

Splash

Certain

Aventri

Eventbrite

Job description

FIRST is seeking an Event Technology Manager with Cvent experience to lead registration and attendee data initiatives for client events. Remote role, US-based, EST hours, with travel up to 40% for on-site events.

You will implement and support new technology platforms, manage data, generate reports in Excel, and coordinate with the event delivery team to ensure flawless attendee experiences.