Remote Evening Patient Support Specialist (Part-Time)

CareXM; United States; Remote; USD 15,000 - 21,000; Part time

Benefits offered by this job

Paid training

Paid time off

401(k) plan

Life insurance

Employee assistance program

Job summary

CareXM is hiring a Part-Time Patient Support Representative to provide dedicated after-hours assistance to patients navigating their care. You will take inbound calls, answer foundational questions, and guide families with clear next steps in a compassionate, patient-focused environment.

The role offers weekday evenings and weekend afternoons with paid training and benefits. Candidates will complete a brief skills assessment and must meet the PC and background requirements.

Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• 6+ months of customer service experience.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to handle stressful situations.
• Must be able to pass a background check for pre-employment screening.
• Personal Computer Requirements: Internet connection, Webcam, Windows 11 or MAC OS 15 (Sequoia) or newer, CPU 2.5 GHz, RAM 6GB.

Responsibilities

• Answer incoming calls from patients and their families.
• Provide support and information about healthcare services.
• Triage calls and route them to the appropriate department.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure their satisfaction.

Skills

Customer service experience

Verbal & written communication

Independence & teamwork

Stress management

Background check clearance

Education

High school diploma or GED

Tools

Basic computer skills

Job description

CareXM is hiring a Part-Time Patient Support Representative to provide dedicated after-hours assistance to patients navigating their care. You will take inbound calls, answer foundational questions, and guide families with clear next steps in a compassionate, patient-focused environment.

The role offers weekday evenings and weekend afternoons with paid training and benefits. Candidates will complete a brief skills assessment and must meet the PC and background requirements.