Patient Support Customer Service Representative - Part Time Evenings

CareXM; United States; On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Paid training

Paid time off

401(k) plan

Life insurance

Employee assistance program

Job summary

CareXM is hiring a Part-Time Patient Support Representative to provide dedicated after-hours assistance to patients navigating their care. You will take inbound calls, answer foundational questions, and guide families with clear next steps in a compassionate, patient-focused environment.

The role offers weekday evenings and weekend afternoons with paid training and benefits. Candidates will complete a brief skills assessment and must meet the PC and background requirements.

Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• 6+ months of customer service experience.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to handle stressful situations.
• Must be able to pass a background check for pre-employment screening.
• Personal Computer Requirements: Internet connection, Webcam, Windows 11 or MAC OS 15 (Sequoia) or newer, CPU 2.5 GHz, RAM 6GB.

Responsibilities

• Answer incoming calls from patients and their families.
• Provide support and information about healthcare services.
• Triage calls and route them to the appropriate department.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure their satisfaction.

Skills

Customer service experience

Verbal & written communication

Independence & teamwork

Stress management

Background check clearance

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Patient Support Customer Service Representative - Part Time Evenings

CareXM Remote, Other / Non-US, United States

About this position

Job Title: Patient Support Customer Service Representative - Part Time Evenings

Pay: $13/hour

Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks
Work Schedule: Part-time - Weekday Evenings (approx. start 3 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST)

Summary:

CareXM is hiring Part-Time Patient Support Representatives to provide dedicated after-hours assistance to patients navigating their care. In this role, you will serve as a compassionate guide, taking inbound calls, answering foundational questions, and ensuring families receive clear next steps. We pride ourselves on cultivating a workplace where continuous feedback and employee growth are prioritized. Selected candidates will be invited to complete a brief skills assessment.

Responsibilities:

• Answer incoming calls from patients and their families
• Provide support and information about healthcare services
• Triage calls and route them to the appropriate department
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure their satisfaction

Qualifications:

• Must be 18 years or older
• High school diploma or GED
• 6+ months of customer service experience
• Basic computer skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to handle stressful situations
• Willingness to learn and grow
• Must be able to pass a background check for pre-employment screening

Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.

• Internet connection ( Satellite broadband and mobile hotspots are NOT permitted)
• Webcam
• Windows: 11 or MAC OS: 15 (Sequoia) or newer
• CPU: 2.5 GHz
• RAM: 6GB

Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

• Paid training
• Paid time off
• 401(k) plan
• Life insurance
• Employee assistance program

The salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!

Salary Information

$13 - $13Hourly Wage