Remote Evening CSR - Health Plan Support & Billing

Sentara Health; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401k/403B with Employer Match

Paid Time Off

Job summary

Sentara Health is seeking a part-time remote Customer Service Representative based in Virginia Beach, VA, with evening hours 3:30 PM to 7:30 PM, Monday to Friday. The role involves handling inquiries about member eligibility, plan benefits, claims, billing updates, payment plans, and patient scheduling.

Requirements include a high school diploma and at least two years of customer service experience; familiarity with Epic Beaker is a plus, and prior scheduling experience is preferred.

Qualifications

• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to address issues related to member eligibility, plan benefits, and claim payments.
• Address patient services needs such as updating billing information and establishing payment plans.
• Resolve payment inquiries and assist with patient scheduling.

Skills

Customer service

Data entry

Scheduling

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

Sentara Health is seeking a part-time remote Customer Service Representative based in Virginia Beach, VA, with evening hours 3:30 PM to 7:30 PM, Monday to Friday. The role involves handling inquiries about member eligibility, plan benefits, claims, billing updates, payment plans, and patient scheduling.

Requirements include a high school diploma and at least two years of customer service experience; familiarity with Epic Beaker is a plus, and prior scheduling experience is preferred.