Remote EV Concierge Specialist

Vertage; Warren (MI); Remote; USD 25,000 - 28,000; Full time

Job summary

Vertage is hiring a Customer Experience EV Concierge for a fully remote, 12-month contract in the United States. You will support EV owners via phone, chat, and email, managing cases from start to finish and delivering personalized solutions.

Ideal candidates have 1–2+ years in high-volume customer service, strong communication, and the ability to work across multiple CRMs. Training and flexible hours are provided to cover EST business hours.

Qualifications

• 1–2+ years in high-volume customer service
• Experience handling end-to-end cases
• Proficient in multiple CRMs and software
• Typing speed 40+ WPM; strong written and verbal communication

Responsibilities

• Handle customer inquiries by phone, chat, and email across EV programs
• Own each case from start to finish and resolve issues
• Document inquiries and actions accurately
• Coordinate with dealerships and third-party suppliers
• Process reimbursements and goodwill when appropriate
• Refer unresolved issues to internal teams and follow up

Skills

Customer service

Case management

CRM systems

Typing speed 40+ WPM

Communication skills

Proactive attitude

Tools

CRM software

Job description

Vertage is hiring a Customer Experience EV Concierge for a fully remote, 12-month contract in the United States. You will support EV owners via phone, chat, and email, managing cases from start to finish and delivering personalized solutions.

Ideal candidates have 1–2+ years in high-volume customer service, strong communication, and the ability to work across multiple CRMs. Training and flexible hours are provided to cover EST business hours.